RM6000
End User
Software Support & Training Services
World
Wide Software Support Services:
End user software
support services are available to provide telephone help and software
resolutions to system problems. The service centres offer daytime
response as follows:
-
UK
support centre covering : Europe, Africa, Middle East
-
Moscow
support centre covering : East Europe, Asia
-
USA
support centre covering: Americas
The Sandmar
Web site Software support information and collection of software
and documentation. Internet and World Wide Web facilities are also
available.
Software Support
Services include:
-
A
telephone HelpLine service is provided to provide advice and
guidance on the use of
RM6000
software products.
-
Complete
software support can be provided by modem connection to assist
in resolving system problems through to implementing software
solutions to problems.
-
The
service can also provide all RM6000
software feature upgrades to a customer.
End
User training Services:
End user training
can take place at the customer premises, or at one of the Sandmar
software service centres. Training ranges from retail information
workshops, through to hands on coaching of RM6000
software features. Courses available include:
|
Retail
Information Systems Workshop
|
2.5 days
|
|
RM6000
Management Overview
|
1 day
|
|
RM6000
Front Office Operations
|
0.5 day
|
|
RM6000
Back Office Overview
|
1 day
|
|
RM6000
Database Manager
|
1 - 2
days
|
|
RM6000
Merchandising Manager
|
3 days
|
|
RM6000
Inventory Manager
|
1 day
|
|
RM6000
Finance Manager
|
1 day
|
|
RM6000
Systems Administration
|
5 - 10
days
|
|
RM6000
Network Manager Administration
|
2 days
|
|
RM6000
Remote Location Operations
|
1.5 days
|
.
|
